Privacy Policy

Last updated: December 2025

Orca Painting LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our business, including through our website, forms, social media pages, and any advertising platforms such as Facebook.

1. Information We Collect

Personal Information

  • Name
  • Email address
  • Phone number
  • Home or service address
  • Any information submitted through forms, messages, or phone calls

Usage & Technical Information

  • IP address
  • Browser type and device information
  • Pages visited on our website
  • Interactions with our ads or forms

Lead and Contact Information

  • Information submitted through Facebook lead forms, Google Business messages, or website forms
  • Call logs or voicemail details
  • Lead source information

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide painting estimates
  • Schedule and deliver our services
  • Send updates or follow-up communication about a project
  • Improve our website and customer experience
  • Measure and improve our advertising performance
  • Comply with legal and tax obligations

We do not sell your personal information.

3. How We Share Your Information

We may share your information with:

  • Service providers that assist in running our business (such as payment processors, scheduling tools, accounting software, and lead management systems)
  • Marketing or advertising partners, including Facebook, to deliver and measure ads
  • Employees or contractors who need the information to perform work
  • Legal authorities if required by law

4. Cookies and Tracking Technologies

We may use cookies, pixels, and tracking technologies—including Facebook Pixel and Google tools—to:

  • Understand how users interact with our website
  • Improve website performance
  • Deliver more relevant advertising

You may disable cookies in your browser settings if preferred.

5. Data Security

We take reasonable steps to protect your personal information. However, no method of internet transmission is completely secure, and we cannot guarantee absolute protection.

6. Your Rights & Choices

You may have the right to:

  • Request a copy of the personal information we hold
  • Ask that your information be updated or deleted
  • Opt out of marketing communications

To make a request, contact us using the information below.

7. Children’s Privacy

We do not knowingly collect information from children under 13. If we learn that we have received such information, we will delete it promptly.

8. Updates to This Privacy Policy

We may update this Privacy Policy occasionally. The date at the top will reflect the most recent revision.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Orca Painting LLC
Email: Paul@orcapaintingllc.com
Phone: 423-251-8811
Website: www.orcapaintingllc.com